Vonage Contact Center (VCC)

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How It Works

Vonage Contact Center is a CRM-integrated contact center solution designed specifically for mid-market businesses. It brings unified communications and contact center technology together to deliver a superior customer and agent experience while reducing IT complexity and lowering operating costs. It provides customers with an integrated offering (from carrier to application) that simplifies communications with one partner for service and support. All backed by proven 99.999% reliability delivered on a carrier strength network.

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Features

Full CRM integration

CRM customer data and insights help deliver personal and positive experiences.

Right data at the right time

Customized dashboards provide an instant view of engagement histories.

Full CRM integration

CRM customer data and insights help deliver personal and positive experiences.

Efficiency and the CX

Automated resources create time to address more complex customer concerns.

Omnichannel

Quick routing to reach customers on their channels of choice.

Efficiency and the CX

Automated resources create time to address more complex customer concerns.

Right data at the right time

Customized dashboards provide an instant view of engagement histories.

Omnichannel

Quick routing to reach customers on their channels of choice.

Pricing

Recurring Edition

Starting at

USD10

/ USER / Month

Automated resources create time to address more complex customer concerns.: Efficiency and the CX, CRM customer data and insights help deliver personal and positive experiences.: Full CRM integration, Customized dashboards provide an instant view of engagement histories.: Right data at the right time, Quick routing to reach customers on their channels of choice.: Omnichannel

Automated resources create time to address more complex customer concerns.
Efficiency and the CX
CRM customer data and insights help deliver personal and positive experiences.
Full CRM integration
Customized dashboards provide an instant view of engagement histories.
Right data at the right time
Quick routing to reach customers on their channels of choice.
Omnichannel

Recurring Edition

Starting at

USD10

/ USER / Month

Automated resources create time to address more complex customer concerns.
Efficiency and the CX
CRM customer data and insights help deliver personal and positive experiences.
Full CRM integration
Customized dashboards provide an instant view of engagement histories.
Right data at the right time
Quick routing to reach customers on their channels of choice.
Omnichannel

Collections

#Teams Voice Enablement

Collections

#Teams Voice Enablement

Our Resources

Terms and conditions Privacy policy Vonage Contact Center (VCC) - An in-depth overview Vonage Contact Center (VCC) - Overview - Datasheet

Our Resources

Terms and conditions Privacy policy Vonage Contact Center (VCC) - An in-depth overview Vonage Contact Center (VCC) - Overview - Datasheet

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